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District and ICBC/MV offices scheduled to reopen May 19, 2020

With the Provincial Health Officer’s announcement to implement Phase 2 starting on May 19, 2020, the District of Clearwater and ICBC/ MV office will reopen to the public on Tuesday, May 19, 2020 at 8:30 am.

Services like ICBC insurance and Driver’s Licence Renewals will be available without appointment. Payments for District of Clearwater utilities or property taxes will also accepted over the counter again. We will still process ICBC insurance renewals via email if requested.

As we are respecting and have implemented measures for all aspects of physical distancing, you will see that we have installed plexiglass shields/ guards for the staff. Please also note that the floor has been marked by tape with the correct 6 foot spacing. ALL customers will be required to hold the line on the appropriate marking no matter if you are visiting the office for the ICBC/ MV or administration services. In order to alleviate direct contact, we will require customers to follow the signage to exit the building through the side door in Council Chambers.

PLEASE DO NOT enter the building if you show ANY sign of sickness, please stay home. It is our focus to keep our staff and our customers safe and healthy. If you require any services or information that we can take care of over the phone please call in.

If you are not yet comfortable to come into the office, there are options available to you for payments – you can use the Dropbox or set up online banking. Detailed instructions on how to pay your property taxes/ utility bill is available on our website.

For questions, please phone us at 250-674-2257. Please note that our phone are busier than usual, in the event you get the messaging machine, we ask callers to leave a detailed voicemail and we will get back to you as soon as possible. Questions may also be emailed to admin@docbc.ca or icbc@docbc.ca.

These measures are new to all of us and it might require some time getting used to. Please be patient and be kind, we are doing our best to accommodate everyone’s request and as the new normal rolls out we may need to make slight adjustments. We appreciate your understanding!