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Service Canada Programs and Services

Service Canada is part of Employment and Social Development Canada which provides a single point of access to a wide range of government services and benefits. A representative of Service Canada is available in Clearwater the 3rd Wednesday of each month, see schedule:

 August 14, 2019 from 9:30 am to 3:00 pm
September 11, 2019 from 9:30 am to 3:00 pm
October 9, 2019 from 9:30 am to 3:00 pm
November 13, 2019 from 9:30 am to 3:00 pm
December 11, 2019 from 9:30 am to 3:00 pm
January 15, 2020 from 9:30 am to 3:00 pm
NOTE: Office is closed: from 12:00 pm to 1:00 pm

For Employment Insurance Enquiries phone 1-800-206-7218 and for Canada Pension Plan/Old Age Security call 1-800-277-9914.

Information is also accessible online. For the Contact page including online, phone, mail and in person, follow this link: https://www.canada.ca/en/employment-social-development/corporate/contact/ei-individual.html. A list of Service Canada Centres and Scheduled Outreach locations and dates of service is available here: http://www.servicecanada.gc.ca/tbsc-fsco/sc-lst.jsp?prov=BC&lang=eng. To view the EI Benefits Overview, click here: https://www.canada.ca/en/services/benefits/ei/ei-regular-benefit.html.

Other ESDC/Service Canada – Programs and Services are listed here:

Employer Outreach: Mobile Outreach Services are equipped to deliver information sessions on Mass Layoff, Wage Earner Protection Program, and Work-Sharing.

Work-Sharing: Work-Sharing is an adjustment program designed to help employers and workers avoid layoffs when there is a temporary reduction in the normal level of business activity that is beyond the control of the employer and provides income support to workers eligible for Employment Insurance benefits who work a temporarily reduced work week. More information on Work-Sharing.

Job Bank: Workers can explore careers and labour market trends, subscribe to e-mail alerts, and sign up for Job Match. Job Bank

Aboriginal Skills and Employment Training Strategy (ASETS): Delivered through Aboriginal organizations, ASETS links training needs of Indigenous clients to labour market demands by providing training or skill upgrading to help find a job. Learn more about ASETS

Skills Partnership Fund (SPF): SPF increases Indigenous participation in the labour market through support projects that encourage innovation and partnership, test new approaches to the delivery of employment services, and address systemic gaps in service delivery while providing opportunities to First Nations, Inuit and Metis people to increase skills development and participation in the labour market. Skills and Partnership Fund

Labour Market Information: Labour Market Information (LMI) will help affected workers find information about occupations and labour market trends and outlooks in their local area, including skills and jobs in demand. https://www.jobbank.gc.ca/explorecareers

Work Force Reduction Program: Work Force Reduction Program is available when employers have to reduce the overall number of employees, and employees who agree to leave their jobs will qualify for benefits. This will preserve jobs for their co-workers. Workforce Reduction Program

Records of Employment on the Web: Employers can create, submit, and print Record of Employment forms via the internet. This will allow Service Canada to process claims for benefits quickly and get employees paid as soon as possible. Web ROE

Employment Insurance Benefits: Part I Benefits – Provides temporary income support to unemployed Canadians while they look for work or upgrade their skills and Part II Benefits – Provincial employment and support measures that provide temporary income support while unemployed Canadians are attending approved training/apprenticeship programs. Applying for Employment Insurance

Wage Earner Protection Program: Provides for the payment of outstanding eligible wages to individuals whose employer is bankrupt or subject to receivership. Wage Earner Protection Program

Canada Pension Plan Benefits and Guaranteed Income Supplement: Almost all individuals who work in Canada contribute to the Canada Pension Plan (CPP).   The CPP provides pensions and benefits to contributors who may be ready to retire in a layoff situation. Pensions and retirement

Provincial Programs and Services: Provincial governments offer specific employment benefits and support measures which complement federal programs. Labour Market Development Agreements