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Front Desk Clerk – Maternity & Parental Leave (Temporary Full-Time)

Front Desk Clerk – Maternity & Parental Leave (Temporary Full-Time)

Posting #2026-01
Finance Department | CUPE Local 900

Front Desk Clerk Job Description

2026-01 Front Desk -ICBC-MV Clerk Mat Leave

The District of Clearwater is seeking a friendly, detail-oriented Front Desk Clerk to join our Finance Department on a temporary full-time basis to cover maternity and parental leave. The anticipated term of this position is February 2026 to approximately October 2027

Position Overview

Reporting to the Director of Finance through the Supervisor of ICBC, Driver Licensing, and Customer Service, the Front Desk Clerk is a key member of the District’s front-line customer service team. This role is critical in delivering excellent customer service while assisting customers with ICBC Insurance, Driver Licensing, permits, payments, and other District services

Key Responsibilities

  • Provide courteous and professional customer service to residents, businesses, and visitors

  • Process ICBC insurance, driver’s licence applications, renewals, and related services

  • Collect and process payments, ensuring accuracy and compliance with ICBC policies

  • Perform general office and administrative duties, including answering phones, emails, filing, and scheduling appointments

  • Maintain confidentiality of client information and financial transactions

  • Support continuous improvement initiatives and complete other related duties as assigned

Qualifications & Experience

  • Completion of Grade 12 or equivalent

  • Minimum two (2) years’ experience in an office or fast-paced customer service environment

  • Strong attention to detail and high level of accuracy

  • Proven customer service and communication skills

  • Experience with ICBC and Motor Vehicle Services is preferred

  • Completion of Autoplan Essentials, Fraud Detection, and other ICBC-required courses is considered an asset

Hours, Rate & Benefits

  • Temporary Full-Time, In-Office Position

  • Monday to Friday, 8:00 am – 4:30 pm

  • Hourly rate: $30.16, plus benefits as per the CUPE collective agreement

  • Participation in the District’s pilot flexible “fortnight” schedule, offering an earned day off every second week

  • Successful completion of a Police Information Check is required

How to Apply

Qualified candidates are invited to submit a cover letter and resume by email to:

hr@docbc.ca
Please quote Posting #2026-01 and include your name in the subject line.

This posting will remain open until filled.
Thank you for your interest—only those selected for an interview will be contacted